1. Introduction
This Privacy Policy explains how Liven Nutrients Pte. Ltd. (UEN 202203824K) ("Liven Nutrients", "we", "our" or "us") collects, uses, discloses, stores and protects personal data obtained through this website.
We are committed to handling personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act 2012 ("PDPA").
By using this website or submitting personal data to us, you acknowledge that your personal data may be collected, used and disclosed in accordance with this Privacy Policy.
2. Personal Data We Collect
We may collect personal data that you voluntarily provide, including:
- name;
- company name;
- position or title;
- email address;
- telephone number;
- postal address;
- country of residence;
- details contained in enquiries, correspondence or messages submitted to us; and
- any other information you choose to provide.
We may also automatically collect technical information relating to your use of the website, including:
- IP address;
- browser type;
- device information;
- pages visited;
- referring website;
- date and time of access; and
- website usage and navigation information.
3. How We Use Personal Data
We may collect, use and process personal data for purposes including:
- responding to enquiries and requests;
- communicating with prospective customers, suppliers, partners and other stakeholders;
- providing information regarding our business and products;
- managing and improving our website;
- maintaining website security;
- analysing website usage and performance;
- complying with legal and regulatory obligations;
- establishing, exercising or defending legal rights; and
- any other purpose that is reasonably related to the foregoing.
We will only use personal data for purposes that are lawful and reasonably connected with our business activities.
4. Enquiries Through the Website
Where you submit an enquiry through the website:
- the information is used to assess and respond to your enquiry;
- submission of an enquiry does not create a contractual relationship with Liven Nutrients;
- we may retain correspondence relating to the enquiry for business, legal and administrative purposes; and
- we may forward your enquiry internally to the appropriate Liven Nutrients personnel or related business unit responsible for the subject matter of the enquiry.
5. Disclosure of Personal Data
We may disclose personal data to:
- our employees, officers and authorised representatives;
- related companies within the Liven group;
- professional advisers, including legal, accounting and compliance advisers;
- information technology service providers;
- website hosting and support providers;
- regulatory authorities and government agencies where required by law; and
- other parties where disclosure is authorised or required by law.
We do not sell personal data to third parties.
6. International Transfers
Given the international nature of our business, personal data may be transferred to, stored in or accessed from jurisdictions outside Singapore, including jurisdictions in which members of the Liven group or service providers operate.
Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate protections are in place consistent with applicable legal requirements.
7. Cookies and Website Analytics
The website may use cookies and similar technologies to:
- improve website functionality;
- remember user preferences;
- analyse website traffic and usage patterns;
- monitor website performance; and
- improve user experience.
You may configure your browser to reject or manage cookies. However, some website functionality may be affected if cookies are disabled.
8. Data Security
We take reasonable administrative, technical and physical measures to protect personal data against:
- unauthorised access;
- misuse;
- interference;
- loss;
- modification; and
- unauthorised disclosure.
However, no method of internet transmission or electronic storage is completely secure and we cannot guarantee absolute security.
9. Retention of Personal Data
We retain personal data only for as long as reasonably necessary:
- for the purposes for which it was collected;
- to satisfy legal, regulatory, accounting or reporting obligations;
- to resolve disputes; and
- to establish, exercise or defend legal claims.
When personal data is no longer required, it will be deleted, anonymised or securely destroyed in accordance with our record management practices.
10. Third-Party Websites
This website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. Users should review the privacy policies of those websites independently.
11. Your Rights
Subject to applicable law, you may request:
- access to personal data we hold about you;
- correction of inaccurate or incomplete personal data;
- withdrawal of consent to the collection, use or disclosure of personal data (where consent is the basis for processing); and
- information regarding our handling of your personal data.
We may require verification of identity before responding to a request and may decline requests where permitted by law.
12. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time.
The updated version will be published on the website and will take effect from the date specified at the top of the policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or the handling of personal data, please contact:
Liven Nutrients Pte. Ltd.
3 Killiney Road
#07-08 Winsland House One
Singapore 239519
Telephone: +65 6533 1332
Email: info@liven-nutrients.com
Website: www.liven-nutrients.com